Last updated: March 24, 2025
This Privacy Policy explains how Doptika (referred to as "the Site," "we," "us," or "our") gathers, utilizes, and shares your personal information when you browse, engage with our services, or purchase from doptika.com (the "Site"), or interact with us about the Site in any way (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you’re a buyer, a site visitor, or anyone else whose data we’ve collected under this policy.
We encourage you to review this Privacy Policy closely.
Changes to This Privacy Policy
From time to time, we may revise this Privacy Policy to align with updates in our practices or due to operational, legal, or regulatory needs. Any revised version will be posted on the Site with an updated "Last updated" date, and we’ll take additional steps as required by law to notify you of changes.
How We Collect and Use Your Personal Information
To deliver our Services, we collect—and have collected over the past 12 months—personal information about you from various sources, as detailed below. The type and scope of information we gather depend on your interactions with us.
Beyond the specific purposes outlined below, we may use your data to contact you, enhance or maintain the Services, meet legal requirements, uphold applicable terms of service, and safeguard the Services, our rights, and those of our users or others.
What Personal Information We Collect
The personal information we acquire varies based on how you use our Site and Services. Here, "personal information" means data that identifies, relates to, describes, or can be linked to you. The sections below outline the categories and specific types of personal information we collect.
Information We Collect Directly from You
Data you provide directly through our Services may include:
- Contact information such as your full name, physical address, telephone number, and email.
- Order details like your name, billing and shipping addresses, payment confirmation details, email, and phone number.
- Account details including your username, password, security questions, and other credentials for account protection.
- Customer service interactions, including details you share when contacting us, such as messages sent via the Services.
Certain features of the Services may ask for specific information about you. You’re free to decline, but this might limit your access to those features.
Information We Collect about Your Usage
We may automatically gather data about how you engage with the Services ("Usage Data") using tools like cookies, pixels, and similar technologies ("Cookies"). This Usage Data might include details about your device, browser, network connection, IP address, and your activities on our Site and account.
Information We Obtain from Third Parties
We may also receive information about you from external sources, such as:
- Vendors and service providers working on our behalf, like Shopify, which powers our Site and Services.
- Payment processors collecting payment details (e.g., bank account, credit/debit card info, billing address) to process transactions and fulfill your orders as part of our agreement with you.
- When you visit our Site, interact with our emails, Services, or ads, we—or third parties we collaborate with—may use tracking technologies (e.g., pixels, web beacons, software kits, third-party libraries, cookies) to collect data.
All third-party data we receive is handled according to this Privacy Policy. See also the section on Third Party Websites and Links below.
How We Use Your Personal Information
- *Delivering Products and Services.* We use your personal information to fulfill our contract with you by processing payments, completing orders, notifying you about account activities, purchases, returns, or exchanges, managing your account, arranging shipping, and handling returns or other account-related features.
- *Marketing and Advertising.* Your data may support marketing efforts, such as sending you promotional emails, texts, or mail, and displaying ads for our products or services. We may tailor these offerings and ads on our Site or elsewhere. For EEA residents, this is based on our legitimate interest in promoting our products under Art. 6 (1) (f) GDPR.
- *Security and Fraud Prevention.* We leverage your information to identify, investigate, or address potential fraud, illegal actions, or harmful activities. If you create an account, you’re responsible for securing your login details—don’t share them, and contact us immediately if you suspect a breach. For EEA residents, this processing supports our legitimate interest in maintaining site security under Art. 6 (1) (f) GDPR.
- *Communicating with You and Service Improvement.* Your data helps us provide support and refine our Services, aligning with our legitimate interest in assisting you effectively and sustaining our relationship with you under Art. 6 (1) (f) GDPR.
Cookies
Like many online platforms, we employ Cookies on our Site. For details on Cookies tied to our Shopify-powered store, visit https://www.shopify.com/legal/cookies. We use Cookies to enhance and operate our Site and Services (e.g., recalling your preferences), analyze usage, and understand how users interact with the Services—all in our legitimate interest to optimize and manage them. Third parties may also use Cookies on our Site to refine services, products, and ads here and elsewhere.
Most browsers accept Cookies automatically, but you can adjust settings to decline or delete them. Note that doing so might affect your experience, potentially disrupting some Service features. Blocking Cookies won’t fully stop data sharing with third parties like ad partners.
Our Site doesn’t currently respond to “do not track” signals, a common trait among websites. Learn more at http://www.allaboutdnt.com/.
How We Disclose Personal Information
We may share your personal information with third parties under specific circumstances tied to contract fulfillment, legitimate purposes, or as outlined in this Privacy Policy, including:
- With service providers or vendors acting on our behalf (e.g., IT support, payment processing, analytics, customer service, storage, shipping).
- With business or marketing partners to deliver services or advertise to you, per their privacy policies.
- When you authorize or request us to share data with third parties (e.g., for shipping or via social media features), with your consent.
- Within our corporate group or affiliates to support our business operations, in our legitimate interest.
- During business events like mergers or bankruptcy, or to meet legal duties (e.g., responding to subpoenas), enforce terms, or protect our Services, rights, or users.
Over the past 12 months, we’ve shared these personal information categories for the purposes in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We don’t use or share sensitive personal information without your consent or to infer traits about you.
Third Party Websites and Links
Our Site may link to external platforms not managed by us. If you visit these, check their privacy and security terms, as we’re not responsible for their practices or content accuracy. Data you share publicly or on third-party networks may be visible to others without restriction. Linking to such sites doesn’t imply our endorsement unless explicitly stated.
Children’s Data
Our Services aren’t designed for children, and we don’t intentionally collect their personal information. If you’re a parent or guardian and believe your child has shared data with us, contact us (details below) to request its removal.
As of this Privacy Policy’s effective date, we don’t knowingly “sell” or “share” (per applicable law) data of those under 16.
Security and Retention of Your Information
No security is foolproof, and we can’t promise absolute protection. Data sent to us may not be secure in transit—avoid unsecured channels for sensitive info.
Retention periods for your data vary based on needs like account maintenance, Service delivery, legal compliance, dispute resolution, or contract enforcement.
Your Rights
Depending on your location, you may have some or all of these rights regarding your personal information, though they’re not absolute and may be limited:
- *Right to Access/Know:* Request what data we hold and how we use or share it.
- *Right to Delete:* Ask us to erase your data.
- *Right to Correct:* Request fixes to inaccurate data.
- *Right of Portability:* Obtain or transfer your data to another party, where applicable.
- *Restriction of Processing:* Limit or stop our use of your data.
- *Withdrawal of Consent:* Revoke consent where it’s the basis for processing.
- *Appeal:* Challenge our refusal to fulfill a request by responding to our denial.
- *Manage Communications:* Opt out of promotional emails via the unsubscribe link, though account-related emails may continue.
Exercise these rights via our Site or by contacting us (details below). We won’t penalize you for using them. We may verify your identity (e.g., email/account info) before responding and allow authorized agents with proof of your approval. Responses will align with legal timelines.
Complaints
For concerns about our data handling, reach out using the contact info below. If unsatisfied, you may appeal to us or, depending on your region, file a complaint with your local data protection authority (e.g., EEA list here).
International Users
Your data may be transferred, stored, or processed outside your home country, including by our staff or third-party partners. For transfers from Europe, we use mechanisms like Standard Contractual Clauses unless the destination offers adequate protection.
Contact
For questions about our privacy practices, this policy, or to exercise your rights, email us at contact@doptika.com or call us.
Unless stated otherwise, we are the data controller of your personal information under applicable data protection laws.