We’re committed to ensuring you’re thrilled with your purchase, and we’ll do our best to make things right. If something doesn’t look for feel right, please email us here and we’ll make it right!
*Note: Please keep in mind that purchasing means accepting all the terms mentioned below.
If you’ve changed your mind about your order, please send us your request through this form, including your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been processed.
Your order is eligible to be canceled and modified.
The order is locked for processing and can no longer be canceled or edited.
Making returns easy—not our products: We’re confident that a REPLACEMENT or REFUND can address any issues. Thus, you are not required to physically return the item(s) to us and, the original items can be kept at your own disposal.
Damaged, defective, or otherwise not functioning properly
Not what you ordered or not as in your Order Confirmation email
Lost or undelivered, provided the shipping address was accurate
Please keep calm and fill in this form to receive prompt support from our Customer Happiness experts.
The reasons listed below are not included in our Refund and Replacement policy. We understand you might feel disappointed, but we are not liable for these issues:
In certain situations below, we can provide a replacement, but it will come with a small fee:
Every customer is important, and your satisfaction will also be valued in every interaction with Doptika™. Thank you for trusting our business and allowing us to do what we’re passionate about!
If you have any questions, please don't hesitate to contact us here.